Privacy Notice
This privacy notice tells you what to expect us to do with your and your child’s personal information. We are committed to safeguarding the privacy of children and ensuring that their personal information is protected in compliance with the UK GDPR and the Children’s Code.
· Contact details
· What information we collect, use, and why
· Lawful bases and data protection rights
· Where do we get personal information from
· How long do we keep information
· How to complain
Contact details
contact@hearforschool.com
What information we collect, use, and why
We collect or use the following information to provide patient care, services, pharmaceutical products, and other goods:
· Name, address, and contact details
· Gender
· Date of birth
· Next of Kin details including any support networks
· Health information (including medical conditions, allergies, medical requirements and medical history)
· Test results
We also collect the following information to provide patient care, services, pharmaceutical products, and other goods:
· Biometric information (where used to identify someone)
· Health information
We collect or use the following personal information for a patient app or portal functionality:
· Names and contact details
· Medical history
We also collect the following information for patient app or portal functionality:
· Biometric information (where used to identify someone)
· Health information
Lawful bases for the collection, use of children’s data and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
For children, we pay special attention to ensure that consent is obtained from a parent or guardian where required.
For children under 13, we rely on parental consent as the lawful basis for collecting and using personal information. For children aged 13 to 18, we will ensure that the processing is appropriate to their age, and consent is obtained either directly from the child or from a parent, depending on the nature of the service and the child’s understanding.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions that may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your and your child’s data
Our lawful bases for collecting or using personal information to provide patient care, services, pharmaceutical products, and other goods are:
· Consent - we have permission from you after we give you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for a patient app or portal functionality are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where do we get personal information from
· Family members or carers
Child-Specific Transparency
We take special care to provide children with clear and simple information about how we use their personal information. If you are a child or a parent of a child using our services, please ensure that you read and understand this privacy notice.
We aim to make this policy understandable for children under 18, and parents can request further explanations where needed.
Best interests of the child
In all cases where we process children’s personal data, we will ensure that the processing is done in a way that prioritizes the best interests of the child. We will never use children’s data in a way that could harm their rights, freedoms, or well-being.
How long do we keep information
We keep your and your child’s data for as long as necessary to fulfill the purposes for which it was collected. Our standard retention period is 8 years, after this period, data will be securely deleted from all systems.
Duty of confidentiality
We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:
· You’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);
· We have a legal requirement (including court orders) to collect, share, or use the data;
· On a case-by-case basis, the public interest to collect, share, and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);
· If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
21 September 2024